CLIENT AGREEMENT

John Corbett Registered Psychologist: Psychology Board of Australia

CLIENT DETAILS

1. SERVICES

I agree to provide psychological services to you as a client of this practice. The nature, goals, and methods of these services will be discussed and agreed with you directly before or at the commencement of our work together.

2. CONFIDENTIALITY

All information you share with me during our sessions is strictly confidential. I will not disclose your personal information to any third party without your written consent except where there is a serious and imminent risk of harm to you or another person, where disclosure is required by law or court order, or where mandatory reporting obligations apply.

3. COMMUNICATION WITH YOUR REFERRING MEDICAL PRACTITIONER

Where you have been referred to this practice by a medical practitioner, I may communicate relevant clinical information to that practitioner for the purpose of coordinating your care. This may include progress updates, clinical observations, and treatment recommendations. You may withdraw this consent at any time in writing.

4. PERSONAL DATA AND PRIVACY

Your personal data is collected and held in accordance with Hong Kong's Personal Data Privacy Ordinance (Cap. 486). You have the right to request access to your personal data and to request correction of any inaccurate data. Your data will be stored securely and will not be used for any purpose other than the provision of psychological services to you.

5. AI TRANSCRIPTION OF CLINICAL NOTES

This practice uses Heidi AI, a healthcare-specific artificial intelligence transcription service, to assist in the preparation of clinical notes following sessions. Your session content may be processed through this platform solely for the purpose of generating clinical notes. If you do not consent to the use of AI transcription please advise me in writing before your first session and alternative arrangements will be made. You may withdraw this consent at any time in writing.

6. CLINICAL RECORDS

Clinical records of our sessions are maintained and stored securely. In the event of a court order or lawful subpoena, records may be required to be disclosed. I will notify you of any such order where legally permissible to do so.

7. FEES AND CANCELLATION

Fees for services will be agreed with you prior to commencement. Cancellation of appointments requires a minimum of 24 hours’ notice. Appointments cancelled with less than 24 hours’ notice may be charged at the full session rate.

8. COMMUNICATION

Communication between sessions via telephone or messaging applications is for administrative purposes only. Clinical matters will be addressed within scheduled sessions only.

9. EMERGENCIES

I am not an emergency service. In the event of a psychiatric emergency please contact the nearest hospital emergency department or call 999.

10. CONSENT

By signing below you confirm that you have read and understood this agreement and that you consent to the collection and use of your personal data as described above, including the use of Heidi AI for clinical note transcription and communication of relevant clinical information to your referring medical practitioner where applicable.

John Corbett Registered Psychologist: Psychology Board of Australia